An intensive full day programme offering training on important aspects of verbal communication. This programme covers various exercises that focus on the development of Public Speaking Skills with additional inputs on Voice & Speech enhancement. Video Recording and role-play enhance the interactivity and the effectiveness of the programme. These are further supplemented by specific suggestions on areas of improvement to each candidate. Details of the programme are offered below.
- Help raise level of consciousness about voice in communication
- Development of Modulation in tone of Voice
- Control over nervousness/hesitation etc.
- Refinement in Communication
- Fluency in speech; and overall clarity in communication.
- Poise & Confidence in appearance.
- Communication & Presentation Skills:
Voice & Speech Training
- Building better breath control
- Enhancement of capacity of voice.
- Effectively using Modulation of Voice
- Developing cordiality in voice.
Public Speaking Training
- 2-Minute & 5-Minute presentations
- Video Recording & Play Back Sessions
- Preparing a Presentation – Developing the Structure
- Keeping the Presentation on Track – focus on important points
- Including the right content
- Connecting with the audience
- Handling Stage Fright
- Personal Feedback on performances
- Counseling & Guidance on areas of individual improvement
Articulation in Communication
- Handling Q & As effectively
- Avoiding verbosity – Sticking to the issue
- Ensuring an appropriate tone of voice in speech
- Focus on Speaking Sentences
Duration : One full day of training
Timing : 9.00am to 5.30 pm
Venue : Nimble Centre, 318/3rd floor, Tulsiani Chembers, Free press road, Nariman Point,
Mumbai – 400021.
Contact: 022 22810000/9930527551.
Email ID: firstname.lastname@example.org
What is communication? How can we define it? First of all let’s understand it’s origin and it’s meaning. Communication is derived from the Latin word “communis” meaning to share something or hold in common. Communication can be defined in following ways:
Communication is the process of exchanging information, ideas, thoughts, speech, signals, writing or behavior. First, let’s try to answer the most pertinent management question. What is important in motivating people, forming a successful team, getting all your work done? Answer is simple. Successful communication skills! It demands efforts, it needs motivation. Motivational speaker, Tony Robin stated that for effective communication we must realize that we are all different in the way we perceive. So we must respect each other’s perspective, then only we would lead to a successful communication.
Arguing is not communication. It is noise. But responding without understanding is also not communication. We all have our own choice to say yes or no. That choice is the medium of communication. If you express that answer politely then only you can have an effective communication. “You should know how to present your point in front of others. There should be no chance of confusion with you.”
Winston Churchill said “it is the ability to tell someone to go to hell in such a way that they look forward to the trip”. If you qualify telling even rude words in such a way that they turn to as good words for the listener than you are the master of communication. This is how communication impacts the world.
In today’s fast going world one needs to understand the importance of connecting with others and the ways to do so. Most of us take the meaning of word communication as verbal conversation. Does it mean only verbal communication? No, it’s half the statement. Communication can be verbal, nonverbal or the body language. It simply states that in today’s world what is said is important but what is not said is equally important, Even the hidden objective is taken into consideration. Communication skills are of more importance than anything else, as it holds the personality of a person. As the old saying says that there is a large difference in the word ‘having something to say and having to say something’. They look similar but meaning of both is different.
Content, being the king in communication, plays a major role in changing the whole personality. Here again who takes the hold of audience or the listeners? More patient the audience more is your benefit. But understanding audience is critical. They can understand even what you have not spoken. You might be thinking what is the difference? Difference is as clear. The one who understands what you have not spoken is living in the present. He is there with his mind and soul in what you are doing. Your communication skills including verbal, nonverbal and your body language play a vital role here. So if the listener is impressed by your communication skills then only he will be active in the process and further interaction or communication is possible.
It’s not one way process. It is open and two way path. It can be either the speaker affects the listeners by asking questions, seeing to his body language or understanding him/her, can be the other way round also. Again a question arises on the lifestyle which you are living. Are you satisfied with it? Is your concentration level upto the mark to meet the present day requirement? Or you are still in some dreams while a lecture or another topic has started?
Today’s requirement demands near 100% accuracy and concentration for a wonderful and beneficial communication. The famous Management Consultant, Peter Drucker has stated that most important thing in communication does, understand what is not said. Observing this way, you can understand the full concept of what is being spoken. Hence communication is not defined by its effectiveness but the response of effectiveness. Audience plays a major role no matter it is one or many. Until and unless communication serves the purpose of the listeners, it is of no use. A well said quote will completely set your minds to it. “Communication is dream more – compare less, listen more – talk less, love more – argue less, hope more – fear less, relax more – worry less, believe more – complain less, play more – work less.”
These quotes can be taken as the steps to a successful communication. Author of the book ‘Seven Habits of Highly Effective People’, Stephen Covey has well said that often people have character strength but they lack communication skills. And that affects the quality of relationships. Generation gap is the best example to support the above statement.
Communication must not be complicated. It may not use very extensive vocabulary, it may be as simple but as clear as possible. If ideas are not drawn into action, they just turn to be simple paper work. Only with the help of communication skills ideas can turn the dreams to a reality.
For a Long time Public Speaking has posed a great problem to most of human beings. Traditionally, public speaking was known as the leader addressing a crowd from the stage. It is not so today. Verbal communications have become extremely important. So even if you are speaking one on one, same articulation and clarity in voice is required as if you are talking to a group. PPT presentations have become very important in day to day functioning of the office. We will therefore deal with the six most critical aspects of Public Speaking, which are:
- Stage Fright:
Stage Fright is the fear of speaking to someone or to a group of people. When you are addressing a group of people the intensity of stage fright may be more. However if an executive is speaking just to one person – his Big Boss, he/she may experience the same fear as if they are speaking to a crowd. The strength of the fear may very from person to person and situation to situation.
You must thoroughly prepare to meet the requirement of any speaking assignment. And how do you do that? First of all, you must know your subject well. Content is the king. You should never pretend and display your ignorance of the subject to a group or even to an individual. If you don’t know, your best option is to say ‘I don’t know about it as of now’. Nobody can be expected to know everything under the Sun. Further, you should know your audience very well and you should speak in their own language.
- Body Language:
This is also very important to convey your massage. If your body language does not contribute to the efficacy of your speech, the audience will not appreciate your message. They will feel that you’re not speaking from your heart. This will go against the basic can tenets of public speaking- Ethos, Pathos and Logos. So far as body language is concerned, everything counts. The way you stand or sit, your facial expressions, the movement of your hands and legs if you’re standing. All are important.
Practice is critical for making a presentation. You must practice by reading your speech many times. You should also practice the way you’re going to deliver your speech. In delivery, it’s important to maintain an eye contact with the audience. And enthusiasm should be maintained throughout the speech. It is possible only if you breathe properly. Deep breathing is recommended. In fact yoga and various yogic practices help you to develop a habit of deep breathing. The importance of practice in public speaking can never be exaggerated.
- Audience connect:
You should connect with the audience. It should appear that you are speaking to them individually. You may roll your eyes in the entire hall. Verisimilitude will take place. The speaker should never look toward the ceiling or any corner or only in one direction. This will disconnect the rest of the people. In turn, they will become disinterested.
- Inject humor:
Any speech devoid of humor becomes very dry and uninteresting. Humor can be created in many ways. Experienced speakers ask the audience simple questions a in such a way that they burst into laughter. A new speaker has to be more careful. He should practice interesting anecdotes, or humorous stories. We must remember that the relevance of the story with the subject or the situation we face should be unquestionable. Story telling is also an art which must be practiced extensively.
Public speaking is no doubt difficult. But its advantages are immense. Today, when lots of presentations have to be made by executives, any kind of stage fright or hesitation is a serious handicap. Likewise, clarity in speech in order to articulate your ideas is important to make an impact. Practicing by finding opportunities to speak in public will go a long way to making you good public speaker.
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There are 6 critical aspects of personality which every individual needs to analyze and review. One may be extremely efficient in the work, highly qualified, good at application of mind and yet he/she may miss out on some crucial issues that concern life.
- Communication Skills: These skills are very important and often undermined and ignored. Speech and written communication are the vehicles of our expression. If we have great thoughts but we cannot express these effectively, the process affects our self confidence. Likewise in the negotiations even though we may be right, have all necessary information, great arguments, yet if our verbal communication skills are in any way lacking; we miss out on opportunities.
- Interpersonal Skills: Interpersonal skills refer to our ability to connect with other people. It refers to our competence to influence people around us at the work place or at home for the desired results. Intentions are indeed important. But if our communication does not reflect and establish our intention, the goodness is wasted. Associated with it is your reliability. And also, how you conduct yourself and your behavior.
- Leadership Skills: Even if you don’t have a single follower, you still are a leader. You lead yourself. That is extremely important. Like a good leader if you analyze your strengths and weaknesses, if you make best use of time, if you are self aware, and if you take care of mental or physical health, nothing will stop you from leading yourself and others very efficiently. In the present competitive environment the leadership skills have assumed even greater importance.
- Assertiveness: Assertiveness is not aggression though it is often confused with aggression. It represents your talent to be able to say ‘no’ when you want to say ‘no’. Often times it seems that because of various considerations and because of fear that we may offend others, even when we don’t want to say ‘yes’ we do so. It puts us to lot of difficulties. At other times we have to face problems with members of our family and friends. How to say ‘no’ without offending the other person is nothing short of an art. It is to be developed. It is to be continuously mastered. This art requires cordiality in your tone, coordination between the mind and the speech and active listening. The proficiency in language is also very important to create proper impression.
- Body language, Grooming and Image management: Body language may be considered as a part of your communication skills but it is also a part of your physical personality. Positive body language means that you stand comfortably on your feet. Straight but never stooping even a little or bringing out your chest. Wearing a slight smile on your face with a relaxed look of peace, would add to the physical personality. Grooming is also important. What to wear when to wear indeed makes a difference. Of late quite a bit of emphasis is also put on image management. What is image management? It is the impression which you create on people when you meet them first time. It is said that the 15 seconds make a lasting impact. It may be debatable. However image management has become an important aspect of one’s personality.
- Time Management: Last but not the least; you need to be a very efficient manager of your time. This great resource is equally distributed to all of us. Our productivity and growth depends among other things on its use. In order to check where we lose time or do not manage effectively, we must make a ‘Time Log’ for 2 to 3 days. ‘Time Log’ is a list of details of your activities routine, small or big on daily basis. You can identify then where you can save time or be more efficient. Besides, we need to focus on what we do. Prioritizing is also important. Above all, discipline must be maintained which means you do things which need to be done at a particular time even if you don’t like it.
I do not claim that the above that 6 aspects comprise the total personality. However these are the main areas which should be reviewed periodically. Life is extremely interesting when we are self aware, when we know ‘what we are’, when we realize our objectives and keep on working to achieve these bit by bit.
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Speech was never as important as it is now. Today, it’s necessary that business leaders must be able to speak clearly and effectively. There are a number of speech blemishes which cause embarrassment while making presentations. Sometimes an executive in an important conversation finds himself/herself less than ‘up to the mark’. This is best avoided. I list below 7 of the blemishes which need to be addressed.
- Lack of clarity in speech: Often times we find that the speech of a person is not as articulate as it should be. Sometime they speak too fast; sometimes they mumble some words in a sentence. Though overall message is communicated but listener finds it’s difficult to assimilate. Each and every word, therefore, should be spoken clearly. The problem arises due to improper/inadequate use of speech organs. While the sound is produced by the vocal cord, the words are created by the speech organs.
- Inability to hold the attention of the listener: If the speaker does not modulate the voice, it is difficult to hold the attention of the listener. Modulation is the speaker’s ability to bring in variance in pace, pause, pitch, emphasis on the keyword and the tone. This can be corrected with the help of appropriate speech exercises.
- Use of filler words: At times, one finds that the speaker repetitively uses filler words which are: ‘like’, ‘you know’, ‘actually’, ‘basically’ etc. The filler words could also be just sounds uh…uh……and uh…. plus other such fillers. Since they are used as a matter of habit, so it requires focused attention to bring in change of such habit.
- Improper breathing: It is breath which creates the sound. We have to have sufficient amount of breath in our lungs. This requires practice of deep breathing. The best practice is to take breath at the time when you pause, and consciously, until it is a part of your speech habit.
- Improper pause: Pause if not taken at a right spot mitigates the efficacy of the speech. Pause must be taken at the end of a clause or at the end of the sentence. It should not happen that we have to take a pause because of the lack of breath.
- Body language: The speaker must be aware and maintain proper body language. Business etiquettes demand that he/she must maintain just right kind of eye contact- neither more nor less. It helps in bringing about a rapport between the speaker and the listener.
- Last but not the least; I must talk about the stage fright. Even experienced speakers suffer from stage fright, primarily due to the speech blemishes detailed above. Further, stage fright also inflicts the speaker due to lack of preparation and not understanding the needs and the profile of the audience.
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Today I’ll talk to you about 6 critical aspects of one’s personality. There should never be ignored. Which are the six characteristics that define a successful person?
1. The first one represents the physical aspects. How do you look? How you carry yourself and the clothes that you wear. These are important. Your posture, the body language and your smile are even more important. Practice and rehearse your smile for different situations. This may appear silly. But it is not.
2. After physical aspects, you must develop a positive attitude. Overcome all negative assumptions. First you have to identify these negative assumptions and then throw this art. An open mind without preconceived notions, alone can breed a positive attitude.
3. Third point to be emphasized is about your communications- both verbal & written. Regarding verbal, you must ensure that you sport a reasonable cordiality at all times. A smile on your face and a desire to be cordial will do the trick. Your voice quality and modulation while speaking are also very important for the efficacy of your communications.
4. Fourth notable characteristic of personality is competence in interpersonal skills. It’s necessary to be adept in interpersonal skills. Today, more than ever before. On can achieve progress only with the help and co-operation of others. That makes if necessary that we build good relations with all concerned. It so one must develop the required capacity to build good relations.
5. Fifth distinctive feature of a successful personality is time management. Little can be achieved by anyone if his/her time is out managed productively. Only when you are and time wise you achieve something significant. Otherwise you are left behind. Growth and progress are no longer linear. They are exponential. So it’s imperative to make the best use of limited time available to us.
6. Finally & the sixth distinctive quality of personality is about your goals, focus & perspective. Success can be achieved only by consistently making efforts toward realization of your goals. This can happen with your focus on what is required to be done. Perspective must not be allowed to be prejudiced. Any circumstances or situations should not impact your desire & ability to pursue your goals.
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