The change world has witnessed in 20th century is for more predominant than in 5 centuries earlier. But 21st century is generating a far more visible variance. With the change happening so fast, every organization has to keep pace surviving. Till the last century any enterprise would be satisfied by a certain percentage of incremental growth every year in production, sales or profits. That was a linear growth. But in the current century entrepreneurs are hungry for exponential growth. So the game of the business has undergone a drastic change. Accordingly the enterprise owners have changed their HR policy and motivation techniques.
Employee motivation till now: Motivation has always been recognized as essential driver for management. In order to ensure that the workforce move ahead as a team and contribute to the organization’s objectives. The business leaders recognized and carried out the certain procedures for enhancing productivity and keep to the staff motivated. These were positive initiatives which can be summarized as under: i) First on the list is that the employees must have the feeling that the management recognizes that they are significant part of the organization. They contribute productively to the company’s mission. ii) A person who is made to feel important applies his/her mind while performing any task. Further, application of mind results in the person enjoying the work which in turn motivates. iii) Listening to the juniors promotes real participative conversation. The manger is able to understand their team. They know what to communicate and how to communicate to move the wheel of progress. iv) A policy of systematic engagement encourages staff to take help of seniors at the time when it is needed. The efficiency increases and so also the satisfaction of the staff members. v) In traditionally managed family organization the owners would make their children to start from the bottom. If it is an engineering organization, working at the shop floor would be the first step for induction in the enterprise, and then gradually upwards. This helped workers to have a positive attitude towards the organization. vi) An experienced senior was given the responsibility of mentoring. The mentor would ensure that the newcomer is exposed to each department. Doing the work is the best way to understand how to perform it. This would be considered as personalized training. All newcomers would be exposed to it irrespective of who they are. vii) Positive feedback helped to keep anyone motivated. But appropriate criticism when necessary formed a part of training. This too ensured that person did not lose direction. viii) Proper compensation and reasonable periodic enhancement too were taken care of. If a person is not able to meet family expenses, there would be some kind of pressure which dissociates and breaks the bond. ix) All organizations need to outsource some of their activities. In times gone by the owners would allow the senior managers to start such small ancillary units and use the services or products. It would provide additional income. This also served to strengthen the bonds. In the competitive business environment today, organizations which are hungry for growth have to adopt aggressive policies. Performance, sales and the bottom line are the chief parameters for appraisals. Generally, the CEO is engaged with clear understanding of producing some specific results. His/her compensation is fixed as per the promised results. So, it becomes their duty to live up to the promise. Fat compensation command fat results. Here, starts the story of Greed and Fear. For many organizations these two tools work as the chief motivators.
Fear and Greed
Fear and greed are two primal emotions which have been used as strong
motivators for people to act. Normally insurance business relies on fear, stock
market on greed. But today every CEO tends to use these.
The CEO who is hired the by the management using the above two tools, he/she
uses the same for their subordinates. How else they would achieve some
deadly targets? Due to fierce competition in the industry CEO and all have to
slog and work like automatons 24×7. The good packages become just enough to
meet the growing needs of the upscale lifestyle fear of losing the job becomes
rampant. The situation has its heavy toll on the working people. Meeting
impossible deadlines become deadly and people suffer. The story doesn’t end
here. It only begins.
Most people engaged in the enterprise work under constant pressure and become
stressed. Whenever genuine results are possible, it happens, but where the
situation looks impossible, window dressing is employed. Manipulative reports
and figures resembling mirage are displayed. An illusion of reality is created,
which may last for a short time or at times even for a longer duration. But how
long can illusory, self satisfying techniques last? The best known example of
deceptive reporting is the story of subprime loan sanctioned in USA due to
which some of the biggest banks fell.
Thanks for reading.
Productivity of an organization is a collaborative effort of all the stack holders where: There are no misunderstandings….managers communicate clearly the tasks to be performed by the employees…. Good listening skills empower the staff to correctly perceive and work in tandem… gathering the relevant data and presenting to the higher ups for policy decisions…. All above and many more productivity relating activities depend on communications. Therefore, good communication skills form the nucleus of a progressive organization. Clear effective communications at all level are necessary for an organization to prosper. The wastages are cutout and both the employees and customers find their satisfaction using this highly effective tool. Let’s look at the following:
Poor Communications Create Misunderstanding: Misunderstandings created by poor communications can be very expensive to the organization. The resulting confusion can cause heavy losses. Unclear instructions often make the juniors confused and afraid to clarify. The result is disastrous.
Effective Communications Provide Direction: The team efforts have to be aligned with the company’s vision and goals. It’s only when all concerned contribute to the goals that both top line and bottom line rise. This is not possible without effective communication.
Healthy Communications Breed Healthy Culture: every organization carves out a culture of its own. When the staff members coming from different backgrounds effectively communicate with each other, corporate culture becomes healthy. Therefore good training in communications is critical towards promoting a healthy corporate culture.
Focused Articulate Communication
Encourages Accountability: It’s
only when an organization practices effective communications skills that the
staff are empowered to keep one another accountable. Effective communication
provides such instruction as enables each employee to know exactly what is
expected of him/her. In the process a good level of accountability with one
another is maintained. This in turn increases productivity.
In the competitive environment of today, business houses have to harness their
resources to maintain an edge in the market place. This is possible only if at
every level clear, lucid communications are practiced.
Thanks for reading.
If there is one thing that
is equally distributed by the Lord Almighty, that is Time. And it is the most
important of all resources. Proper use of time makes the people very successful
and vice-versa. With the fast development of technology, executives are
expected to be far more productive. It is possible. But it calls for more
efficient use of your time.
In fact, over the years our attitude towards time has changed. Today, each one
of us has become aware of cost of time.
One can effectively use time if the goals are written down. The specific goals
make it mandatory to write down a plan of action. And when you have worked out
your plan to achieve your goals in respect of important aspects of life, there
is hardly any time which you can afford to lose.
I would like to mention here that some habits need to be changed to be more
time productive. These are:
is the most potent culprit which destroys some of your most precious time. It
is only important tasks that you want to carry out as a priority. But if the
task is challenging, many a time you tend to postpone it. In the process, you
lose time but more importantly the burden or guilt of not attending to
important work makes you time inefficient. So having a habit of procrastination
even in the smallest measure is not permissible.
has the habit of expanding to work to the time allotted. Even if you are able
to do a job in two hours, but you have four hours available, the work will
expand to fill all four hours. So what is the remedy? Allot lesser time to the
task. You may have to stretch yourself a bit. Do it. But, save time.
villain which steals away your time is indecision. Whenever you are not able to
decide between two or more options, you lose time. You must learn to be more
decisive. Normally decisions are not taken because of risks associated with the
decision. We must remember that not taking any risk is the biggest risk of our
in our speech is another time-wasting demon. We need to be terse in our
communication. It just requires better focus and a determination of not using
more words than are necessary.
we follow the system of diving our tasks into four quadrants as propounded by
Steven Covey of “Seven Habit of Successful People”, we can surely save time
which is often wasted.
are some suggestions to use our time more productively. These are:
a Time Log for 2-3 days. Understand the normal, routine use of your time. Now
study the same to find out where you can save time. The exercise will not go
waste. In process the credit balance of your time current account will
you want to become really time efficient follow the rule of 60 : 25 : 15.You
must try to complete your routine (daily tasks) in 15% of the available time.
Besides, 25% time should be spent on ongoing projects. Finally, spend 60% of
your time on developments, innovations, and new projects.
a to-do every day morning and try to complete the jobs which must be done on
that day. In this list, you must keep in mind the priorities. In fact proper
prioritizing your tasks enables you to use your time very productively.
You must analyze your tasks. Then place them in three distinct categories:
which are important as urgent. These cannot be carried forward.
which are important but not urgent. For example, looking after your health and
going for a walk daily is important but not urgent.
which are neither urgent nor important. These should always receive the least
While making your to-do list you must
be realistic. Don’t pack too many things in a day which cannot be completed. If
is unnecessary to create a burden for yourself. This will decrease your
Thanks for reading.
Pages from my forthcoming book, ‘PowerPacked Personality’
for Your FREE reading!
In your life, you alone are responsible for your success and status in society. So if you want to realize your dream, the first thing you have to is to describe it vividly. It should be so clear that you can see it closing your eyes. This is like defining where you want to go. Obviously, if you don’t know your destination, how will you reach there. That brings us to the most critical question in life which is that of Goals.
What are Goals? Anything that we do in life, we spend our precious time and money must bring about desired results. But often it does not happen. Why? Do we always try to figure out the reasons? If not, then why not? Because our goals are not clear. Because our desire to achieve the results is not so strong. So what should we do? Sit back and think that everything will be alright? Or, that our luck is bad? No! We must clearly define what we want to achieve. Write these clearly on our diary/journal. Make it known to the friends, family members, peers wherever it is necessary. Particularly to our well wishers. When we make our goals known to others, we become more committed. Then, we should create a strong desire within us to achieve our goals. We need to contemplate on these as often as possible. Further, we need to plan how to achieve our goals. Work out the plan and write it down. Spend some time, contribute something, however small, daily towards achievement of what you want to do in life. It is worth it. And, you will be surprised to find how effective this process is for achieving what you want. Goals should be short-term, medium-term, and long-term. In other words, what you want to achieve in the current year, next five years, ten years, twenty years, etc. Never think about obscurity of the future and changing times. Instead think that I have the ‘right’ and possibility of modifying my goals as per the needs of the changing times. Furthermore, you need to work about a practical plan to achieve each of your goals. This should be backed up with action, your genuine effort to follow the plan. Life will be a lot more meaningful when the goals are well-defined and the plan to achieve these is followed.
Types of Personal Goals:
Setting your goals defines significance of your life. Your
self-esteem will go up surely if you passionately try to follow your goals.
There are 7 different types of goals which need to be defined. It is not about
money or career only. Below are the 7 different types of goals which may
be clearly defined and written. These are:
Goals: Health is of prime importance,
indeed. Yet many times it has been found that even common principles of
maintaining good health are ignored. As per our scriptures a human is made to
live about 100 years. When we look after our health properly we may live close
to that age or even overstep it. But if we are not careful, life may shorten to
any extent. If you love your life and want to live longer, set your health
goals. Also prepare and follow the plan to lead a healthy life.
Goals: Career goals are undoubtedly
extremely important. Any educated individual would like to progress in the
career he/she is pursuing. But often it is only a wish. The best thing to do is
to write down specifically what you want to achieve. This may mean – define the
position and also define the timeline.
Financial Goals: Though finance and career are closely connected, yet it is
necessary to specify separately your financial goals. Again, these should be
time bound according to your needs, your family requirements and your social
obligations. If necessary, consult a financial adviser and then carve out your
Goals: We all want to lead a happy family
life- within our own nuclear family, extended family and relatives. Even today
there are examples of joint families living together happily. Maintaining good
relations require you to be proficient in interpersonal skills. It’s necessary
to use discretion in speech even with your spouse, children, parents etc. Not
only the words but the way how you speak is important. When you have set your
goals you have greater chances to keep on improving in this direction.
Goals: Everyone would like to be a
respected member of the society. Whether it is neighborhood or a club, or an
association, you would like to build up your reputation. This can be achieved
with necessary efforts provided you have stated your specific goals.
Goals: It is recommended that everyone must
pursue at least one hobby. It’s investing in an activity for your own self.
Music, theater, dance, painting is example of common hobbies. But it could also
be collecting stamps, artifacts, antiques etc. Just as per your fancy, follow a
Goals: Last but not the least; we should
define the spiritual goals. We all know that we don’t have to live on this
earth forever. During stay here often we may think about how we like to be
remembered. Think about how we should face the eternal force of which know very
little. That is why people follow their own religion, which should be a united
force. Religion helps to maintain our peace of mind. So we must note down our
specific spiritual goals.
All the above goals are meaningless unless we write these
down, make a plan to pursue each goal and execute that plan. The goals may be
reviewed and modified as per the requirements of changing times.
Just imagine a football playground without goals. How can
anyone play the match in the absence of goals on both sides? Unless there is a
target what can you shoot at? Unless the teacher explains what kind of
questions he is likely to face in the examination, how can the student prepare?
Likewise, it’s not possible to achieve anything worthwhile without specifying
your personal goals. If you gave the archer a target and challenged him
to hit the bull’s eye, the challenge motivates the shooter and makes him/her to
do their best. You have to give anyone something to aim at, something to
challenge his skills. Further, there must be defined parameters to measure the
progress. That motivates a person, creates an interest which can sustain action
and hard work.
That’s what a goal does to a person’s life, it motivates the person to achieve
something worthwhile, something he or she desires. That brings about a big
change in the attitude. Every one is endowed with a precious gift of life,
it’s our duty to make best use of it. You were given a life and you’ve been
told ever since to, “live it.‘
Everybody in this world has a different set of circumstances, different set of
skills, and a different set of opportunities through which they can interact
with the world and find their unique sense of fulfillment. You’re mission
in life should be to figure out what your unique, “sets” are and how you can
take action to best capitalize on them that gives all of your effort purpose
and meaning. Goals are the guiding light that get you there.
Take your time reading through the quotes below and the notes/remarks that
follow. Think about these and reflect to work out what are your objectives. The
exercise will help you specify what your goals should be as per your needs and
desire. Since goals must be written as clearly as possible, it will also help
you to make these articulate in your mind so that you can put it on paper
clearly. Unless the goals are written in detail, these remain your wishes which
have little meaning. Timeline is also critical in purposeful goal setting.
“A goal properly set is halfway
reached.” ~ Zig Ziglar
“You cannot change your destination
overnight, but you can change your direction overnight.” ~ Jim Rohn
“It’s better to be at the bottom of
the ladder you want to climb than at the top of the one you don’t.” ~ Stephen
“If you don’t design your own life
plan, chances are you’ll fall into someone else plan. And guess what they have
planned for you? Not much.” ~ Jim Rohn
“All who have accomplished great
things have had a great aim, have fixed their gaze on a goal which was high,
one which sometimes seemed impossible.” ~ Orison Swett Marden
“The greater danger for most of us
isn’t that our aim is too high and miss it, but that it is too low and we reach
it.” ~ Michelangelo
“Give me a stock clerk with a goal
and I’ll give you a man who will make history. Give me a man with no goals and
I’ll give you a stock clerk.” ~ J.C. Penney
“Intention without action is an
insult to those who expect the best from you.” ~ Andy Andrews
“I am here for a purpose and that
purpose is to grow into a mountain, not to shrink to a grain of sand.
Henceforth will I apply all my efforts to become the highest mountain of all
and I will strain my potential until it cries for mercy.” ~ Og Mandino
“Our goals can only be reached through a vehicle of a plan,
in which we must fervently believe, and upon which we must vigorously act.
There is no other route to success.” ~ Pablo Picasso
“If you raise your standards but don’t really believe you
can meet them, you’ve already sabotaged yourself. You won’t even try; you’ll be
lacking the sense of certainty that allows you to tap the deepest capacity
that’s within you… Our beliefs are like unquestioned commands, telling us how
things are, what’s possible and impossible and what we can and can not do. They
shape every action, every thought and every feeling that we experience. As a
result, changing our belief systems is central to making any real and lasting
change in our lives.” ~ Anthony Robbins
“My philosophy of life is that if we make up our mind
what we are going to make of our lives, then work hard toward that goal, we
never lose – somehow we always win out.” ~ Ronald Reagan
Now it should be easy to specifically write down your goals. Take following steps: Step One: Write down in clear terms what do you want to do. Step Two: Think many times to be sure of what you are thinking at the moment is really what you want. Step Three: Write down in specific terms what you have decided after thinking it over. Step Four: Check if your Goal are SMART where S stands for specific, M stands for measurable, A stands for achievable, R stands for ready, and T stands for time bound. In the following chapter you will understand how to make a plan to achieve your goals and the steps you need to take to implement the plan. At times, you may face some hurdles. What action you must take then is also explained. Thanks for reading.
What is depression? Often, a demanding situation creates confusion. It
causes mental stress, physical stress and also psychological stress. When a
person is not able to cope up with the stress created by these difficult
situations he or she falls into depression. It is a state when the person the
starts feeling that there is no way out for them. Life appears to be difficult
and spirit of hopelessness prevails. In such circumstances the person becomes a
pessimist and feels that there is no solution to their problems. In such a
hopeless situation the victim finds that life is the absolutely meaningless. In
extreme cases the victim also thinks of ending the life by committing a
SYMPTOMS OF DEPRESSION
irresponsible & unexpected moods
The mood of the person remains changing. Sometimes he or she is very sad.
At other times they become very aggressive. They also tend to become very
irritable. Even normal criticism or advice by elders is thwarted recklessly.
They remain very unsettled and are mostly at a loss to know what they are and
what they want to do.
2. Behavioural changes
Even the person who has been conducting himself for herself very
elegantly becomes rude and irrational. The normal curtesy too is lost when the
person is depressed. The victims of the disease lose the track of how to
conduct themselves appropriately at all places. Their behaviour leads to
spoiling of relations with their friends relatives and peers.
3. Sleep disorders
The person who is suffering from depression is not able to sleep
properly. Sometimes they are not able to sleep at all. At other times they keep
on remaining in the bed but do not try to get sleep. Insomnia sets in and they
have trouble time during night. At times they tend to get up and down for long
hours. Irregular and disturbed sleep does not allow them to get up fresh in the
morning. It further disturbs them during the following day.
4. Loosing appetite is
The person does not feel like eating anything. Appetite is totally lost.
Even if the victim was fond of eating or a foodie, they will no longer like to
eat anything. The interest of food is lost because of the depression.
aggravates the problems
Another indication is that the person keeps on brooding on the same spot
again and again. The mind does not work creatively anymore. Old problems appear
to be very large and solutions not to be seen. Even if the victim was fond of
music, in the state of depression he or she will not like to listen to music
anymore. State of hopelessness becomes a sea of trouble and it is difficult to
come out of it. The person who continuously worries also finds the life a
burden. His hopes are Diminished. His desire to do something creative dies out.
Not able to do anything imaginative, the person feels useless and therefore the
6. Keeping aloof and
Keeping aloof can be another cause for depression. Man is a social animal
and it is necessary that we should mingle with others. When we interact with
others we exchange ideas which makes moments interesting. On the other side if
you remain alone, you keep on brooding which does not create any imaginative
environment. And finally one can gain strength of character by reading the
books of the great leaders. Abraham Lincoln the most respect of U.S president
is a great example. He failed in business, public life, lost his beloved in
young age, did become a mental
wreck but came out as a winner due to his resilience and positive
altitude. so we must be resilient. These and such other examples are enough to
convince us that we ourselves are not too bad and have great possibilities. Self-esteem
which might have gone down returns with the ray of hope.
Having known the
symptoms, the next important step is to find out the reasons.
Each person may have different reasons. Some of them maybe common but in
order to work out the solution, it is necessary to understand the specific
reasons which have pushed the victim into depression. For students, it could be
classroom difficulties, something that has happened in the school, in the class
or among peers. The peer pressure takes its toll and often creates an unwanted
and undesirable pressure. Likewise, for an executive, it can be a boardroom
pressure. If a person knows something but he is not able to explain for
whatever reasons, he comes under pressure. Some people are able to adjust to
these situations or to difficult people, while others are not able to do so.
Further, pressure can also be caused by inadequate social interaction. If there
is not sufficient trust among the spouses and each tries to hide certain things
even that can create a pressure.
Studies have revealed
that US is the most depressed country.
She is followed by Columbia, Ukraine, Netherlands and France. Survey
reveals that rich are more depressed than the poor. Events of life are
important to create an impact on the psyche of a person. While there are fewer
variations in the life of the poor the same can be alarming among the people
who are opulent. Further, depression can also be caused due to some infirmities
in the personality. Some people are over emotional. They may also be negative
thinkers. The negative attitude of a person surely takes him towards
depression. It is necessary, therefore to ensure that the attitude of a person
is appropriate to correct the shortcoming.
Finally, we must talk
about how to come out of depression.
The first important thing is that one must maintain a proper regime of exercise. Exercise helps. Next in importance is sleep. One need to sleep 7 to 8 hours daily. If one does not go to gym or have any kind of rigorous exercise, just a morning walk for about half an hour is also found very useful. It is also necessary to he eat healthy food. Junk food or fried and spicy food creates indigestion which in turn reflects in one’s energy level. It also reduces mental alertness. The healthy food includes lot of fiber. It is found in fruits and vegetables. One needs to take a lot of salad along with the cereals.
Proven Techniques about how to come out of Deep Sadness?
Often, we find that we become sad due to some small reason. It could be
anything which happened not as we had visualized. It could be erroneous
behavior of somebody we relied on and things like that. But sadness never helps
us. It further aggravates the problem. We lose time. We lose energy too. When
we are sad, we do not feel like doing something which will be self-satisfying.
In fact we would not like to work on any project where application of mind and
some physical efforts are required. So what should we do? In any case
we should try to conquer the malady and come out of it. But how can we do
that? I am giving below some such actions which have proved to be very
useful if you suffer from the state of sadness.
Mindfulness is focusing on the present. When we are sad and when we know
that sadness is not going to help we should encourage ourselves to do something
creative. No doubt mindfulness is difficult. But with practice it can become a
matter of habit. It will have multiple advantages. You become a better manager
of time. You will understand that sadness is sheer wastage of time which can be
better utilized by doing something which you love. Time is better utilized in
doing something creative.
2. Learn to forgive others and also yourself.
Oftentimes, it is observed that primary reason of becoming sad is our
observation that we have not lived up to the demand of the situation
and/or occasion. We have not carried out our duty the way it should have been
done. Thus we tend to become sad because of our own mistakes. At such times,
you need to realize that it is not abnormal. People at all levels make
mistakes. Try to think if you have met anybody who doesn’t make mistakes; you
will find none. Thus, there is no reason to be upset with you. Forgive yourself
and move on. Sadness can also occur when we are betrayed by some of colleague,
family member, social associate etc. But in reality people are always more
concerned with their own interest. Therefore it is not something uncommon when
there is a clash of interest they will not bother about our expectation from
them even if they had promised to do. But, as you must forgive yourself,
you need to forgive them as well. This will surely bring peace.
3. Start doing some
Exercise takes away your attention away from the current sadness. You
start to focus on doing something which requires energy as well as application
of mind. Survey reveals that this type of distraction is very valuable to
conquer sadness. You don’t have to run a marathon. You can simply go for a walk
but in a lively place. If you are a member of a club and it is within your
reach then go to the club and enjoy the company of your friends or even other
people who are not very close to you. It will change your mood. The change in atmosphere
will also help.
4. Ward of negative self-talk
It has been observed that when you are sad you start thinking of the past
when you were in similar state. This has, unfortunately, a snowballing effect.
You must remind yourself that you have to deliberately come out of undesirable
state. It is your interest not to remain in that state. It will definitely
require your initiative determination and action. Not easy! But with practice
it becomes achievable.
5. Try to be in company
of happy people
It’s a good habit to remain in the company of happy people. You should
choose your friends. You can surely avoid company of people who are themselves
morose, who are feeling that they are undergoing some kind of depression. Such
people will only aggravate the problem. Even if you are doing good some
problems are bound to be there. In company of positive people, you look at the
situation as a part of life. You will not see your problems in the magnifying
glass. Thus, it’s best to be in company of happy people. Besides, when you are
in the state of sadness, try to find someone to whom you can talk and who
generally makes of sadness.
Sometime ago, we had a very useful discussion regarding managing CHANGE in life. The subject was how to inculcate good habits and how to ward off, the bad ones. Each participant was advised to identify 10 good habits of their friends, colleagues or of family members which each wanted to imbibe in their own personality. At the same time they were also asked to identify 5 bad habits of their own which each wanted to give up. Besides, what efforts have been made so far to give up the bad habits were also to be explained? Since it was a Speech Training Session, the participants were supposed to detail clearly each point with examples. These examples could be chosen from their own lives or those of others known to them. A heartwarming open and interesting discussion led to a number of conclusions. First of all it’s necessary to understand how habits work. A habit is a kind of repetitive behavior for which you don’t think. You don’t have to apply your mind to check up anything before you take action. Let’s examine with some examples. If you wake up at a particular time, you don’t need any alarm to remind you. Taking bath and getting ready is also done as a matter of habit. If you were to check the time you take for getting ready everyday it will be more or less the same. Taking your breakfast fast is also a habit which need consistent efforts to bring about the desired change.
Does it mean that we cannot change our habit/habits which we want to change? No, it doesn’t. We certainly can with required will and efforts. However some habits can be changed by one’s own efforts, whereas some others require professional help. But in both the situations one needs to adopt a systematic approach. First of all we must state clearly what new habit we want to adopt. It’s always better to write in your journal in clear terms. For example, if you have wanted to go for a morning walk but habitually you get up late, you can change this habit. After writing in your journal about your decision to start doing for a morning walk regularly you must fix up the date for starting. The first few days you may have to use the alarm which will wake you up at a particular time. It’s necessary not to laze around after the alarm. Just get ready and go for a walk. It is said that it is normally take 21 days to form a habit. Now I give another example. If you suffer from stage fright and you cannot speak to a group by standing up, you need a professional help. You also require a firm determination that you will overcome the stage fright because it is impeding your progress. Further, you must carefully select the professional. It is like going to the right doctor for getting the ailment eliminated. With appropriate efforts and continuous practice one can definitely overcome the bane of stage fright. In today’s environment, it is necessary. In colleges you have to give presentations, and wherever you work, once you are in a senior position, you need to give presentations to your bosses.
Even if you are an entrepreneur and doing your own business, you need to motivate your staff and for this also you need great confidence. Besides, you must not have any fear of facing the people from the stage.
Five Ways to Break 10 Bad Habits
Nearly everyone has a
bad habit that they should break. Some people have less than others and some
people’s bad habits are more grating than those of others. Bad habits
like excessive drinking, smoking, biting the fingernails, etc., starts slowly and
gradually. They jeopardise your health — both physically and mentally thereby
wasting your time and energy.
Bad habits are hard to give up, they are like a comfortable bed, easy to get
into, but hard to get out off. However, you can achieve anything with the
right amount of willpower and a realistic plan of action. With persistence and
right mind-sets, it’s possible to break your bad habits.
Here are some ideas for breaking your bad habits
1. Change one thing at a time
It is most important that you don’t try to break all your bad habits, at once.
You’re not a superhuman and trying to quit all your bad habits at the same time
is probably going to be hard to achieve. Instead, prioritise and choose the
habit that you need to change most urgently and then focus on that accordingly. 2.Prepare for weak moments
A positive mindset is significant but if you’re not prepared for those weak
moments this can be a biggest mistake. Try to remove temptations as that can
help you prepare for those weak moments. For instance, clear the cupboards of
junk food, keep some distance from friends who encourage you to smoke/ drink
and avoid stressful situations. 3.Set regular reminders
Bad habits are often so deeply ingrained in us that sometimes they can catch us
unexpectedly. To help prevent those accidental slip-ups, try setting yourself
regular reminders to resist those bag habits. 4.Reward your success
The key to breaking bad habits is to make the process as rewarding and
enjoyable, as possible. If you are facing difficulty focusing on the long-term
benefits of breaking bad habits, then arrange small rewards for yourself as you
go along to help keep you motivated.
5.Remind yourself why you’re breaking those habits
In order to successfully break a bad habit, you have to be sure of your reason
for breaking those habits. Find a solid reason for breaking your habit that
really means something to you – such as improving your health, relationship or
appearance – and keep your goal in sight. This will help you to carry on and
stay strong in moments of weakness.
of Good Habits!!
As described above, habit
is a routine of behavior that is repeated frequently, and tends to occur
unconsciously. Bad habits intrude your life and prevent you from accomplishing
your goals. Breaking any habit can be difficult. For instance, if a
person smokes regularly, it becomes his habit and even if he wants to quit, it
becomes difficult for him to give-up.
Psychologist and philosopher William James proclaimed that the entire life is
nothing but a series of habits that we form repeatedly. The power of habit has
been explained by various authors, world leaders and motivational
speakers. One of the famous Authors, Stephen R. Covey, wrote a book
titled “The 7 Habits of successful People” describing an approach to being
effective in realizing your goals.
One can create excellence in big things, by developing good habits even in
small matters. Keeping the desk clean, using mobile with discretion, removing
the clutter from your mind, etc. All these can be practiced again and
again easily. When you instill these habits into your life, you create the
foundation for achieving your goals.
Here are 8 Habits of highly productive people that you may adopt to get the
best out of you!!
away the unimportant
That’s right. Try to
focus only on the important things, and cut away everything that’s unimportant.
There is no point doing something that is not needed for the desired results.
So push yourself to quit wasting time, and bring yourself back to the
over time without taking brakes. Take many small breaks during the day. The
rule of thumb would be to take a 5 to 10 minutes break every 2 hours of work.
Breaks are a highly effective way to boosting your productivity.
Things that limit your
productivity must be thrown out. It can be the loud music you listen to
when you work, your phone calls, alerts from your inbox, your slow computer,
the internet, YouTube, Facebook, Twitter, etc. These things trap you and
prevent you from getting things done.
4.Tap into your
No matter what field
you’re in, your inspiration is the key to your output. So, channel your inner
muse. Keep on thinking and contemplating the things that motivates you. And
definitely you will find that your focus increases thereby up surging your
5.Create barriers to
Don’t make yourself
too accessible. If you’re too accessible, then you will face a lot of
interruptions. Nowadays, people can connect with others very easily- with the
touch of button (text, emails, calls, etc.). Therefore, guard your time to
improve your productivity.
Make the best of every
minute. For instance, if you’re working for 10 minutes, ensure that you achieve
maximum outcomes in those 10 minutes and then you can take time off. You
usually get time pockets while waiting for people, commuting, chess app,
reading books, or planning.
Be clear on what you
want to achieve, and then set your timelines for them. When you set timelines,
you commit to yourself to complete the work on time, hence, paving the way for
the reality to manifest.
Technology today has
made automation possible for a lot of things we do. Hence, find a
way to automate every task and let it be your habit. If you outsource,
delegate. Delegation and automation wherever possible will enhance your
By no means, this is a complete list. But as you focus on improving
productivity by adopting good habits you will be inspired to adopt more such
habits which are particularly useful to you.
Thanks for reading.
What you do as your
profession is something which gives significance to your life. Often you have
to start some new project even though you are working in the same job. A new
project could mean an altogether new situation. At the same time it may mean
developing a new client or creating a new product.
Your professional work also gives a social significance to your life. It is
difficult to imagine living life alone. You need people around. And so also
they need you. Society gives you a lot and rightfully expects that you must
also contribute in return. It must work both ways. Whenever you start something
new, it is necessary to thoughtfully consider all the necessary details.
Besides, you must generate enough enthusiasm to ensure a good beginning:
Beginning of a new project
so that it may aptly reflect
the strength of earnest desire
Keenness of what you aspire
Well-begun will always inspire
Focused approach; friends will admire.
Without proper planning, you may expect
flaws in the project, in time, you detect.
Necessary details may not neglect
And, capable personnel you may select
Doubt, suspicion you may dispel
your faith in project may always dwell
your mind remains searching better ways
improving your efforts for the goal you chase.
Clarity of vision replacing your haze
making your attitude worthy of praise.
All above tasks you may achieve
Anxiety and tension, it will relieve
with honest prayer to God, you believe
His blessings for success, you will surely receive.
As a manager you must, first of all keep yourself motivated and then motivate
your team members involved in your work.
Modern manager’s main tool
is motivation made to rule.
An organization may be big or small
Motivation always stands a tall.
The objective of getting the best,
from everyone you lead, is your test.
You let their confidence build strong
Tolerate their dissent, but never prolong.
Discussion with juniors must conclude
with welcome decisions or success will
Elude, your core objectives;
will give you a tough time,
Force you to review your own paradigm.
Having motivated yourself and your team, you are equipped to achieve your objective. However, for greater ease and joy while doing your work you must apply mind to improve processes. Applying mind to develop new better processes to achieve your defined objective is the development of technology Just as technology is upgraded you hope to achieve Greater objectives, higher goals the winner, indeed is technology Technology gives you Confidence to accept Greater challenges History of human development Stands witness to the Victory of technology And let application of mind for improvement become your habit. Habit, practice, use of mind Winning tools; develop and find nature helps, and remains kind Baser tendencies you’ll rout and grind Clarity in thinking you must school In a competitive world there is no better tool! In the pursuit to improve and gain more, it is necessary to maintain your perspective at all times. Technology and improvement tools should always be regarded as means to an end your final mission Your mission in mind Desire working strong once loose your perspective many matters may go wrong. Meeting many-many people Friends and hidden foes; always keep your perspective, Caution comes you remain alert, on your toes just the best way to grow. In a competitive world, you have to do your very best remembering always that the best is ever yet to come. So Belittle your own intelligence, never! Let fear of opponent’s intellect fade the best in battle achieved ever is own with courage and mind’s aid Think of your strength Weaknesses underplay Improve your attitude your mind, never allow it, to dismay. Age is no bar for projects great let intelligence work at length Go right ahead rather than wait Purge and, define your latent strength
Whatever be Your Business, You must be a Good Listener
In today’s fast paced
world, communication is extremely important. In fact, in business it is
critical. However, communication is equally important at home when interacting
with your own near and dear ones. It is also important during social
interactions, when you meet people. There is no doubt that your speech should
be very articulate. The speech will communicate the ideas that you want to
convey. However it is even more important to be an active listener!
Communication is always is a two way process. Your articulate speech will go in
vain if you are not listening to the person you are speaking to. You can even
listen to the person with your eyes. Body language tells all. Facial
expressions clearly denote whether the opposite person is listening to you or
not. This means that the best vocal capabilities will not be effective until
these are matched with equally attentive listening abilities.
Now let us examine how to be a good listener. Some of the qualities of a good
listener are as under:
1. You should listen as a friend. Often your opinion will be
different from the person who is speaking. We are all individuals and therefore
no two persons think alike. Listening as a friend enables reconciliation of
2. Furthermore, it is necessary for the listener to make
the speaker appreciate that you are an attentive listener. When somebody is
speaking try not to fidget with anything on your table. You should not gaze at
the news paper / magazine on your table. Even looking at the speaker with a
lost expression, will convey an impression that you are brooding over something
else and not listening to what is being said. Thus you should not only listen
actively but you should also show to speaker that you’re listening actively.
3. Encourage the speaker to join you in the comfort zone. When
you have removed all distractions and you make the speaker aware that you are
listening to them, you must encourage him to open up by your friendly nodding
of the head smile wherever desirable and maintain a comfortable eye contact.
While speaking on telephone you can use words and expressions like – ‘yes’, ‘go
ahead’, ‘hmmm’… etc. These are the voice symbols which tell the other person
that you are actively listening during the phone conversation.
4. Act but never react. Whenever the discussion is held around heavy
states one as to be extra careful. If the speaker raises the voice it is
necessary for you to maintain calm. However you must never give an impression
that anybody can take you for granted. This can be achieved by not reacting to
any unsavory remarks by the speaker. Instead you should use such words and
expressions which will make it explicit to the intruder that you are
unshakable. It is this state of calmness which will unnerve your opponent. The
expression with ‘Act never react’ simply means to use your mind and reply appropriately,
firmly but without raising your voice if the opponent has raised his.
5. You need to
comprehend whatever you
have listened. It is always a good idea to summarize and repeat briefly the
points you have just heard. It will help you to understand all the points
clearly; and in case there is any confusion the same will be clarified there
6.As a good listener you
have a right to ask questions to the speaker. The speaker will never object to
relevant questions which are briefly asked.
To conclude, good
listening skills is not a rocket science. It just requires an empathetic
attitude and an attentive mind, and forms that basis for long lasting
relationships. And allows you to attain greater success in your
Meetings constitute a part of your work. You hold meetings almost every day or you attend these. Therefore, it is very important that the meetings are conducted or attended to the best of your ability. Your conduct in the meetings should be such that meetings give you the maximum dividend.
Making Meeting Works
Lots of meetings are
conducted by each organization every week. Often the participants are senior/middle
level executives. The cost of the time spent by the participants is very high.
Besides, if a meeting is a not successful in achieving the objectives, the
frustration and interpersonal conflict add to the cost.
However, if meetings can be held effectively, these are invaluable techniques
of taking strong decisions after thorough discussion. It’s necessary to
understand for the coordinators and even the CEO’s to have adequate knowledge
of how to make meetings effective and productive. The chairman of the meeting
plays a very important role for the efficacy of the meeting. Besides, meetings
must give a satisfaction of openly discussing the ideas which you may have but
you may not find an opportunity to express. Thus while on the one side we find
that the poor meetings can be waste of expensive time of the executives, on the
other these can be very helpful. If the meetings are organized effectively,
they can be tools for resolving many managerial issues. These can thus be very
helpful for the Management. The first important question, therefore, is the
real need for the meeting. The coordinator has to clearly workout the
objectives of the meeting. He or she has also to clarify how best the
objectives can be achieved.
In order that we make the meetings productive and helpful we should attend to
the following points which are often ignored: 1)
Planning and preparation: we should define the objectives of the
We should select the participants and prepare a list of the proposed
attendees. We may also invite their suggestions on the proposed agenda. 3)
The organizer needs to set the ground rules off the meetings in
consultation with the chairman. In his brief introduction before the meetings
starts the chairman can explain these ground rules. These could be summarized
a) Participants should speak precisely
and avoid verbosity.
b) Only one person should speak at time.
c) The point which is already made by
one participant should not be repeated by the other and
d) No one should take the discussion on
a personal level. 4)
The organizer must contemplate on what could be the problems. Necessary
steps to avoid these problems should be taken. 5)
Getting results and action: minutes of the meeting should be written
sooner than later, these should be circulated among the participants with or
without a note by the chairman. 6)
There should be follow up action plan and the action need to be
relations with others depend upon various factors. Two most important factors
are one – our behavior towards the
concerned persons; two- how we speak
to the concerned persons.
contents of what we convey to our peers and friends will primarily depend upon
our behavior. When our conduct to certain persons has been consistently good,
it shows our regard towards them. But how we speak to them, is equally
important if not more. The efficacy of our speech can be improved by making our
speech articulate. Besides, we also need to become good listeners. People want
that when they speak, total attention of the listener/listeners should be
focused on their speech. Their ego is hurt if they find listeners inattentive.Since leaders have to foster and maintain
good relations with a large number of followers, references have been made to
leadership qualities as well.
Tip No. 1. In a way our life depends on our interpersonal skills. If we
are good at it, people help us. At home to we have peaceful life. However, if
we are lacking in this highly desirable skill we are the losers both at home
and at our work place.
The first of the five ‘Best Practices’ may be termed as – At Never React. What
does it mean? it means never react to a person nor to any situation, However
gloomy or happy. It also mean that even if a person has said something which
he/she should not have said; you just do not react and try to give back to him.
But it does not mean that you keep quite and except these doing nothing. In
fact you should use your mind and carry out those actions which your mind will
certainly guide you. But it will guide you only if you remain cool. When you
act, you use your mind. But if you react you loose your mind.
Tip No 2. Listen twice as much as you talk. We have two ears to listen
but only one voice box which enable us to speak. Therefore, we should always
listen more and speak less. Besides, people feel happy if you make them speak.
But you must listen. This is observed by the speakers from your body language
which you can not fake.
Tip No. 3. Never try to appease. You must realize that it is not possible to please to everyone at all the time. You should play your role at home, at your work place or even in society just as your mind guides you. Listen to your heart and you will never try to appease any one. When you go out of your way to please you are not a gainer. In fact you are a looser in the long run.
Tip No.4. Don’t ever be judgmental. Each person is an individual an
has his/her space. Passing judgment comprises intrusion on personal spaces
which is best avoided. Furthermore you should not give any unsolicited advice.
You may offer your opinion during discussion without any effort to impose.
Tip No.5. Maintain cordiality in the ‘tone’ of your voice. Often times, how you say something assumes greater importance then what you say. Normally, we do not use offensive language, but the tone of our voice sometimes offends the listeners. Tone in the voice represents your emotions. These must always be controls per requirement of the situation.
Following above practices will ensure that you are able to maintain good
relations with everyone. This also requires a number of attributes imbibed
in the personality. Some of these are listed below.
Tip No. 6. Confidence
You must have confidence in yourself. You must respect yourself and value your
opinions. You can only achieve this if you are not judgmental. It can be
achieved if you have an open mind. Once you realise that like any other human
being you can also make mistakes, you become confident. Again you become
confident because you have nothing to hide and nothing to fear!
Tip No. 7. Overcoming Hesitation
Public Speaking dates back to the origin of history. Likewise stage fright has
been felt by the Public Speakers from the time immemorial. There is no short
cut for overcoming stage fright. We must realize that when we speak to audience
it is not stage fright but it is heightened feeling. This is also a feeling we
get whenever we are about to do something important. The more we find
opportunities to address the audience, the faster we will overcome stage
Tip No. 8. Developing a Positive Body Language
This refers to the way you stand; the way you walk – it refers to your posture
while speaking and your dress must also be cool! People love to meet other with
elegance and high self-esteem.
Tip No.9. Eye Contact
While speaking it is necessary that you make eye contact with you audience. It
should appear that you are talking to the people. Each person of the audience
should feel that you are talking to him or her. This can be achieved by
Tip No. 10. Articulation
Articulation for Public Speaking refers to the clarity of ideas, and the
clarity of each and every word that he/she speaks. This is science as well an
art. It can only be achieved by understanding the principles and with lots of
practice under expert guidance.
Tip No. 11. Ability to hold the attention of the audience
You have to develop modulation in your speech. This can be practiced by memorizing
and repeating dramatic monologues of Shakespeare and others. A lot of hard work
has to get into building talent to modulate.
Tip No. 12. The Structure of the Speech
Every Speech must have a clear cut beginning. The various points that you want
to communicate to the audience form the body. You need to be clear about these
points which should not be more than three or four. In conclusion you must
summarize what you have talked about and your speech on a happy note.
my last presentation, I had defined Leadership. I had also explained what it
takes to be a good leader. How must a leader go about performing his/her duty
that would justify leadership. Today, I shall talk to you about the
characteristic elements of personality which are necessary for a good leader:
Tip No.13. The first on the list is to respect oneself. This means that
the Leader must be his/her own self all the time. At no time the Leader should
try to copy anyone or say something which he/she does not believe. The leader
must believe in an honest, ethical behavior as a key value. All the actions
will foster among the team members the same value. Once accepted the value can
be a strong bond among members of the team, a group, or an organization.
Tip No.14. The second quality which a leader must have is the ability
to delegate. This requires the leader’s trust in the members of the team.
Besides, the leader should have the ability to identify the strengths and
weaknesses of the members. This will help in assigning appropriate tasks to
individual members. Such a delegation will be meaningful and the results will
be more productive.
Tip No.15. Excellent communication represents the third important
quality of a good leader. The leader should be in a position to communicate in
a language which is understood by all – be it an uneducated skilled worker on
the floor or the CEO who is a member of the board. Further, the leader must
ensure that whatever has been communicated is not only understood, but
assimilated by all concerned. This will be possible only if the leader has an
open mind and encourages rather than discourages
Tip No.16. A strong sense of commitment is the next aspect of
positive leadership. Committed leaders often have a hands on approach and are
able to do it themselves especially in times of a crisis. This approach ensures
the commitment of the team, which feels secure under such decisive leadership.
Tip No.17. A positive attitude is also a very important aspect of
leadership. Positive Attitude of the Leader ensures high energy levels of the
team members. It also ensures that the Leader looks at every challenge as an
opportunity rather than a roadblock.
Tip.No.18. The leader’s quality of Institution refers to his gut
feeling about the course of action he is to take. The quality of Intuition
enables a leader to take calculated risks in decision making when facing an
Steps to pursue leadership excellence
is leadership excellence? What are the important features? How is it supposed
to be pursued? These are the questions that we will consider. There are 6
steps, which I think, that a leader needs to take in order to pursue
excellence. These are:
The leader’s attitude is very important. Self-awareness too is very
significant. But more importantly, proper implementation of any idea in great
detail is critical. Other 3 important aspects are- accepting
responsibility, realizing that pursuing excellence is your own choice and
determination, and finally the leader must be must ensure that the team
members are in a position to live up to the leader’s expectations. Having said
that, let us now deal with each of these 6 steps one by one.
Tip No.19. Any idea or plan must be executed with great precision. In
fact the quality of implementation of an idea is even more important than the
idea itself. Leading management Gurus advocate that ‘A’ quality implementation
of ‘B’ quality plan is more productive then ‘B’ quality
implementation of ‘A’ quality plan. When we look through the finer details of
any task, we are able to follow its original objectives. But it doesn’t happen
if we overlook the details. Excellence is a continuous process. It is not just
an event. It is not just an accident. But it is your choice which you follow
step by step, always. This becomes easier if you love every moment of your life
and therefore if you love everything that your do from moment to moment.
Tip No.20. Your attitude is extremely important. Excellence is not
just a skill like those skills you require for doing anything correctly and
nicely. Excellence is your attitude to do every job with at most care and while
enjoy at the same time. Precision and enjoyment may appear to be incompatible
but they are not. There is no doubt that you have to follow this practice
of using eye for detail and getting satisfaction for following the finer
details at the same time.
Tip No.21. The good news is that there is no preparation required
to pursue excellence for the leader. It depends entirely on their choice-
decision and determination to follow the decision. One may decide just now that
henceforth from the next moment onwards he/she will do everything while
pursuing excellence. Sometimes there may be time constraints and other such
difficulties. But the pursuit of excellence teaches you make best use of the
available resources. Some people talk of discipline. Excellence is not
discipline. It does not ensure quality of work which can be classified in the
required category. Discipline is defined as that you must do something at a
time when it needs to be done even when you don’t like to do. In a way it cages
you while the ‘excellence’ knows no such restrictions. It emerges from the
application of your mind and the joy that your draw out of doing something that
you like to do.
Tip No.22. The next important step that leader must take is to
accept responsibility for excellence in a group life. The leader does not teach
his follower to achieve perfection. Perfection is unattainable. But when you
chase perfection you catch up with excellence. The leader ensures that his/her
followers understand it very well. Such leaders have the ability to motivate
the followers to such an extent that the commitment of the followers becomes as
strong as that of their leader. This is particularly true in respect of the
political leaders. Dr. Martin Luther King is one such example. But for him
Barak Obama would not have become the President of USA.
Tip No.23. Self-awareness is something that the leader must practice. It
trains him/her to observe their actions from moment to moment. They develop the
ability to change their action as per the requirement of changed circumstances.
Their decision making process does not suffer a jolt even if most unexpected
event take place. In our sacred book, ‘The Bhagvad Gita’ such a person is known
as ‘StithPragyaPurush’. It depicts not only the alertness of the
mind but also the coordination between the mind and the reaction which leads to
suitable speech and or action.
Tip No.24. Last but not the least the leader has to be realistic.
They can pursue excellence only if their expectations are reasonable. Any
unachievable task if set before the team is bound to de-motivate them.
This does not mean that the team member can take things easy. Life is
such that for achieving any significant result you have to stretch yourself.
It’s the leaders job that he practices not only himself but also ensures that
the team member follow suit.
When the leader undertakes their journey as per the steps enumerated above, it
is then that the leadership excellence is pursued.
What is communication?
How can we define it? First of all let’s understand it’s origin and it’s
meaning. Communication is derived from the Latin word “communis” meaning to
share something or hold in common. Communication can be defined in following
Communication is the
process of exchanging information, ideas, thoughts, speech, signals, writing or
behaviour. First, let’s try to answer the most pertinent management
question. What is important in motivating people, forming a successful team,
getting all your work done? Answer is simple. Successful communication skills!
It demands efforts, it needs motivation. Motivational speaker, Tony Robin
stated that for effective communication we must realise that we are all
different in the way we perceiveg. So we must respect each other’s perspective,
then only we would lead to a successful communication.
Arguing is not
communication. It is noise. But responding without understanding is also not
communication. We all have our own choice to say yes or no. That choice is the
medium of communication. If you express that answer politely then only you can
have an effective communication. “You should know how to present your point in
front of others. There should be no chance of confusion with you.”
Winston Churchill said
“it is the ability to tell someone to go to hell in such a way that they look
forward to the trip”. If you qualify telling even rude words in such a way that
they turn to as good words for the listener than you are the master of
communication. This is how communication impacts the world.
In today’s fast going
world one needs to understand the importance of connecting with others and the
ways to do so. Most of us take the meaning of word communication as verbal
conversation. Does it mean only verbal communication? No, it’s half the
statement. Communication can be verbal, nonverbal or the body language. It
simply states that in today’s world what is said is important but what is not
said is equally important, Even the hidden objective is taken into
consideration. Communication skills are of more importance than anything
else, as it holds the personality of a person. As the old saying says
that there is a large difference in the word ‘having something to say and
having to say something’. They look similar but meaning of both is different.
Content, being the
king in communication, plays a major role in changing the whole personality.
Here again who takes the hold of audience or the listeners? More patient the audience
more is your benefit. But understanding audience is critical. They can
understand even what you have not spoken. You might be thinking what is the
difference? Difference is as clear. The one who understands what you have not
spoken is living in the present. He is there with his mind and soul in what you
are doing. Your communication skills including verbal, nonverbal and your body
language play a vital role here. So if the listener is impressed by your
communication skills then only he will be active in the process and further
interaction or communication is possible.
It’s not one way
process. It is open and two way path. It can be either the speaker affects the
listeners by asking questions, seeing to his body language or understanding
him/her, can be the other way round also. Again a question arises on the
lifestyle which you are living. Are you satisfied with it? Is your
concentration level upto the mark to meet the present day requirement? Or you
are still in some dreams while a lecture or another topic has started?
demands near 100% accuracy and concentration for a wonderful and beneficial
communication. The famous Management Consultant, Peter Drucker has stated that
most important thing in communication does, understand what is not said.
Observing this way, you can understand the full concept of what is being
spoken. Hence communication is not defined by its effectiveness but the
response of effectiveness. Audience plays a major role no matter it is one or
many. Until and unless communication serves the purpose of the listeners, it is
of no use. A well said quote will completely set your minds to it.
“Communication is dream more – compare less, listen more – talk less, love more
– argue less, hope more – fear less, relax more – worry less, believe more –
complain less, play more – work less.”
These quotes can be
taken as the steps to a successful communication. Author of the book ‘Seven
Habits of Highly Effective People’, Stephen Covey has well said that often
people have character strength but they lack communication skills. And that
affects the quality of relationships. Generation gap is the best example to
support the above statement.
Communication must not
be complicated. It may not use very extensive vocabulary, it may be as simple
but as clear as possible. If ideas are not drawn into action, they just turn to
be simple paper work. Only with the help of communication skills ideas can turn
the dreams to a reality.
Possibilities of Communications
Let’s examine four
possible combinations of speaking & listening. This will enable us to
understand what communication can do to our lives and to our organisations.
1.Effective speaking but poor listening. If this is the leader’s
characteristics the results could be as under:
It will increase your
focus. You may have generated good followers & good soldiers. But the
potential leaders will leave. There will be practically no innovation. Stress
level will increase.
2.Effective speaking and active listening. That is the perfect combination for
the leader. The focus of the leader and of the organisation will remain in the
forefront. Things will happen fast. Loyalty of employees will increase.
Appreciation of mind and ability to enjoy the work will bring in more
breakthroughs, more innovations. People will collaborate with each other and
also compete with each other. The best will blossom with the leader’s effective
speech and active listening. An atmosphere of sustainable leadership will
Possibility 3: Poor
speaking but active listening. It will amount to lack of focus. Also, waste of
time & money. There will be thrust on management by committees. People
might get an impression that anything goes.
listening will also result in the positives. The employees will become more
self-expressed. Application of mind by them will increase. There would be
Possibility 4: Poor
speaking and poor listening. It will be nothing but a slow death of the
enterprise. The death of textile mills in Mumbai & Ahmadabad can be
attributed to this syndrome. Misunderstanding and conflicts will rule.
Opportunities will be missed. There would be high rate of attrition. Isolation
will result in fragmentation, and finally extinction.
Just perusing the
above possibilities would shake our slumber. Importance of communication will
then be fully realised. So, I will deal with both aspect of communication- good
speaking and good listening.
What should one do to
become an excellent Communicator?
First of all it is
necessary to have strong content. Content is the king. Effective communications
take this into account more than any other aspect of management or even life.
Content means domain knowledge. You can’t fool people with shallow thoughts.
Much less you can impress them. Lot of hard work goes into acquiring knowledge.
The biggest problem is seen when you have worthwhile knowledge but you can’t
use into your advantage due to lack of effective speech. Your expression
remains impaired. People would barely know that you are a storehouse of useful
Then what should you
do? Become a good speaker. Practice the art and science of speaking clearly,
confidently and convincingly.
How do you speak
clearly? You must understand that speech in the result of decision to
communicate. You must also understand what goes into making voice and the
speech. The process in simple words is as follows. First of all ‘thinking’
clarifies the idea you want to project to the listener or a group of listeners.
Then brain sends a signal to the lungs and some breath is released. Breath
strikes the vocal cord to produce sound. But the words are created by the
speech organs. So in order to speak clearly, think clearly. Cultivate habit of
deep breathing. It enables to have sufficient breath to support strength of
your voice. This will also enable you to speak longer sentence without
breathing in between. The flow of speech will enable ideas to flow smoothly.
Listening intently is
equally important for good communication
Communication does not
mean only effective speaking. In fact, it is the beginning point. But even more
important is active listening. Active listening will bring about the results
that you are looking for. You communicate with someone or a group of listeners
with an objective. How can you influence others? By listening to them actively
or with your speech. How do you find whether you are a good listener or not? I
give below a checklist which is self- explanatory.
You must always use
this checklist to prepare for any important meeting particularly when you have
to speak to an audience!
1. Don’t think of what
you are going to say next when another person is speaking. Just focus on
understanding and assimilating what he/she has to say.
2. You must listen
with an open mind. Don’t try to relate with your own experience, similar
experience. When someone is relating a story in support of his argument, your
tendency to evaluate should be given a pause. Never be judgmental, as they say.
3. When you are
listening, try to recreate mentally what the other person is saying
4. Try to see things
from the speaker’s point of view. Empathise and be compassionate while
5. Try to uncover the
intent of the speaker. All speakers may not be terse. Their verbosity may
require a little extra effort on your part to understand the intent. Make this
6. Think what results
you can produce through listening rather than speaking. If you want to
influence people, you will be amazed to observe how listening comes in handy
7. Listen a minute
longer than it is comfortable. That extra minute will give you extra input. In
any case, you are having a dialogue for understanding the other’s point of
8. Last but not the
least; you must remember that your words of advice will be seen as unwanted
noise. Never give an advice unless asked for. If you are not convinced and the
solution demands that you must express your views, do that and say we agree to
our lives in more ways than we know.
Right from the time we get up in the morning,
we start communicating. We speak to our people at home. Each word that we speak
has some kind of signification. Either we request for help or we do something
for others at home.
We receive telephonic
calls. Our talk on telephone is either verbose or we are to the point. We
efficacy of our words determine to what extent we can influence the people we
If we word to list all
the jobs that we have to do during the day, our productivity will be reflected
in the complication of our tasks. Normally one would not relate productivity
with our speech or with our communication.
If you are a team
leader, you’re expected to motivate your team members to perform certain tasks.
Your success as a leader depends on how successful your team members are in
If you are working for
someone, your performance will depend on how best you can assimilate the
instruction. Evidently you may need some clarification on the job assign to you
this will also require you to communicate.
communication has certain prerequisites. These are:
1. Language: you must
have adequate knowledge of the language. These include grammar a reasonable
vocabulary and ability to make perfect sentences to express exactly what you
want to convey.
2. Body language: If
you are talking in person your body language plays an important role in your
3. If you are talking
on the telephone the clarity of your speech and be efficacy of expression will
determine your effectiveness.
4. I f you are
sending a written communication making some request, again the result will
depend on the effectiveness of your letter or Email.
5. If you’re
communicating with a group of friends through social media, the success of your
task will depend on the words that you use while communicating.
6. If you are making a
presentation to a group of people, your objective will be archive partially or
holy depending on your performance during the communication.
7. If you are a
teacher and teach the students. The knowledge that your students may acquire
depending on how effective you are in your expression.
8. If you are an
advocate you will be able to convince the judge about you clients in a since
provided you use the language effectively. Otherwise even your solid evidence
can sometimes be our looked.
9. As a journalist you
are supposed to report the news as it may happen. You are not expected to
include your opinion in your report. But if you don’t have adequate control
over your written or spoken language, you will not be able to remain objective.
10. There is no scope
for any letup or fault by the General or the officer who is leading an
What has been said
above, when assimilated, will empower you to always use the ‘Double Edged
Sword’ of Communications to make you a winner.
Simply said, any person must assess himself/herself on the 3
important aspects of personality: i) Acquiring knowledge ii) Developing an
ability to explain what you know iii) Using your knowledge for your work and
1. Acquiring Knowledge: One acquires knowledge with formal
educations. More importantly practical knowledge is acquired once you entered
your business or profession. Every day can give us some lesson provided we sit
down and contemplate to review the day. So knowledge is a continuous, never
ending process. Even when we have learnt something in our formal education, we
may have to supplement the same with additional information during life.
2. Ability to transfer knowledge: Anything that we do is a
collaborative effort, today. Thus, you have to communicate your ideas, your
views and so on. Unless you are adept in this aspect of personality, your
growth will have some kind of limitation. So ability to transfer knowledge and
make others do what you want to them to do is crucial to the success of your
project. If there is any deficiency in this ability to communicate, the same
will show in the progress of the project.
3. Putting knowledge to work: One may have acquired great
knowledge but unless they put it to use its value will never be discovered. So,
thoughts are not enough. Thoughts must be converted in to action. It is the
action which can bring about any result. The more efforts you put in, the
better results are rewarded. But one should never have the expectation that all
efforts will bring in results. Some time you work very hard but the result are
not commensurate with the amount of efforts made. That is the way life works.
No one should ever expect the poetic justice in life. It is observed that those
who excel in the first aspect of personality may become philosophers and the
kind. They are generally good advisors but not so good in performance. They
need to develop a perspective so that they are not lost in the ocean of
knowledge. Knowledge is unending, indeed. They have to limit themselves to what
is needed by them.
Other people, who are quiet, apply their mind and rely more
on action. They are often the risk takers. They are the mostly likely people to
become business leaders. They hire people for various functions which they feel
that they are not able to perform. But because of their rich and sometime
checkered experience, they have a lot to talk about. But they tend to become
People who develop excellent ability to transfer knowledge
become teachers, lecturers, public speakers, trainers and performers. The
nucleolus of their progress always remains communication skills. The world
today, is heading toward the situation where communication skills have assumed
a great importance. We spend more time on conference calls, on social media, on
organising/conducting/participating in meetings and so on. The human
communication skills have only brought about all the progress that we see
around us. During the last century world has seen maximum material progress
which has been achieved with maximum communicative collaboration.
Two. Accept Failures Without any
Most people suffer fear in certain situations or at some
point of life. Often times it is fear of failure. But some people may say that
they never experience fear. They are the ones who don’t speak the truth. Fear
is a normal human response to very challenging tasks. However, it becomes a
bane if a person suffers fear without any reason. If they suffer from unfounded
fears. The funny thing is, we meet such people in abundance. This is funny as
well as unfortunate.
According to Bertrand Russell, many a time the source of
fear is superstition. Cruelty of one kind or the other also causes fear. The
management professionals are often attacked by this malady if they are
perfectionists. There is nothing perfect in life. One may say only nature is
perfect. All human beings have only to work towards achieving perfection which
happens to be mirage.
One American once said that his life had been full of
misfortunes which never took place. Fear of death is worse than the death
itself. Left to itself, fear grows from bad to worse. Fear follows the most
important of the Murphy’s laws – ‘left to themselves things go from bad to
If this is the case
and what should one do? Fear is a question. First of all you have to answer it
yourself. What are you afraid of, and why? Just as the doctor goes in to the
history of the disease to find a cure, you have to bring to light all the
reasons which had been the cause of your fears. And then you have to use fear
as your friend. Tell yourself, ‘fear is here with its gift of energy and
heightened awareness’. In this situation you can learn the best lessons of your
life and act most efficiently. In fact heightened feelings enhance your
productivity. You achieve greater heights. Since we know that fear robs our
mind of power of reason and action, we should fight it out by doing things we
fear the most. You must try to start or take action in a project which you have
been procrastinating for a long time. That you can do by invoking your courage.
And what is courage? ‘Courage is fear that has said its prayers’, as wittily explained
by Dorothy Bertrand.
Remember fear is a dark room where negatives are developed.
So don’t get in to this dark room. Fortune helps the brave!
Three. Planning Projects and other
Important Activities in Details
Planning your activities in each day is important. Here I
don’t talk about time management but I am talking about life management. If you
want to hear a work life balance it’s necessary that you contemplate about it
every day. Most successful people get up early in the morning and spend a few minutes
On working out what they need to do in the forthcoming days. They know that
it’s necessary to include all such activities which will bring about work life
balance. None of your goals can be achieved without a plan of action. No
business can be started without it detailed business plan. Plan defines your
path. You know where you are heading and where you need to go.
But everything is changing so fast that oftentimes you have
to modify your plan. A plan can be modified but basic structure remains the same.
It is said that if you plan your day every day, your
activities will work out your plan and contribute to your plan for any
particular objective. Just as any daunting task needs to be decided into
smaller bits in order to make it workable, your plan for the year needs to be
subdivided into monthly plans which can be put to action in your daily
activities. In fact planning each step persistently is critical to realise your
overall plan. Besides, you must review the progress each day .
Four.Managing the best Human Resource
with Utmost Discretion
I had written a poem on time some time back. I repeat some
of the lines of the poems to my students to find the message deserving careful
consideration. The same lines are repeated:
‘Value of time is often little known
For time’s inherent wealth scanty respect is shown. Any
other possession if you happen to lose
you can hope to get it back If you choose.
Wealth of time will never return
Simple lesson though many of us don’t ever learn. Every
moment of time you must use
to achieve anything, you may choose.’
In the changing environment I think Time and its proper use
have become critical. Fat salaries for corporate CEO’s require harsher targets
for the team to achieve. Undoubtedly, this creates great pressure on him. He
tends to lose the simple joys of life like quiet reflection in the morning
besides yoga or exercise, spending quality time with his family and pursuing at
least one hobby seriously that he loves the most.
The good thing for the CEO is that today he/she cannot be
fooled by just sweet words or clever flattery. Performance appraisal is based
on the real time strategic figures which are computed instantly.
Therefore it is necessary for each one of us to do the
Prepare the time log
Work out our priorities each day
Use time planners
Think positively and always put our plan into action.
Each day the tasks can be categorised as under:
Group 1: Routine tasks
Group 2: Ongoing projects
Group 3: Planning and development
Ideally, the maximum time of about 50-60% should be
allocated to Group 3 activities. Group 2 activities deserve 25% and Group 1
just 15 %. However in practice we find there we consume 60% of our time in
routine jobs, 25% on ongoing projects and just 15% on group 3 i.e. planning and
Just give it a serious thought and try to make best use of
your time which never comes back. You must spend some quality time with your